FAQs

Are you Corgi or Gas Safe registered?

Yes, we are a Gas Safe registered company (formally known as Corgi registered). Please check our current membership, engineers and list of services here on the Gas Safe website.

 

Are you OFTEC or Oil registered?

Yes, we are an OFTEC registered company and can install and work on oil appliances. You can check our business registration and details of our current engineers on the OFTEC website.

 

What services do you undertake?

We undertake just about all aspects of gas, oil, plumbing and heating from domestic to commercial. You can check our main areas of work here on our services page. Or if you have something more specific to ask about, please call or email us. 

 

Which geographical areas do you cover?

We are based in the centre of Lincoln and cover the city and surrounding local areas.

 

How long will it take to receive an answer to my enquiry?

We pride ourselves on our fast response rate and will contact you within 1-3 hours from receiving your query.

 

Are you contactable out of hours in the event of an emergency?

Yes, we offer an emergency, out of hours service and we can be contacted outside of office hours.

 

How long is your guarantee?

We are fully insured for public liability and all work undertaken, no matter how small, will carry a labour and parts waranty for 12 months to give you peace of mind.

 

For how long are your quotes valid?

Our quotes are valid for 30 days, we’re always happy to answer questions about work required. You can contact our team on 01522 53 53 35 (Mon-Fri 8am-5pm).

 

Can I claim back the cost of a domestic boiler repair from my insurance company?

If you are a homeowner, it is possible to make a claim in the event of a boiler breakdown, however because it is so common, most insurers exclude it as a standard from home insurance policies. There may be options to buy what’s called ‘emergency home cover’ as an extra, or ‘add on’, to your policy for an additional monthly fee. Specialist boiler cover policies are also available. In the event of a claim, you may have to pay an excess. Regular boiler servicing may be a condition of the policy and most often it’s required annually. If you don’t get your boiler serviced regularly, you’ll probably find your cover is void.

If you are a tenant, then it is your landlord’s or letting agency’s responsibility to cover the cost of any boiler repairs.

 

For more information on insurance details click here.   

 

What methods of payments do you accept?

We take payment on completion, all of our engineers carry a card machine so you can conveniently pay by card with them.

domestic & gas plumbing services lincoln

Any other questions?

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